CONSUMER RIGHTS CLAIMS

We have a specialist team who deal with consumer rights claims. Whether you have bought something that turned out to be faulty or not as described, had sub-standard work carried out by tradesmen or garages, we are on your side. Retailers may try to fob you off with their own terms and conditions or, especially in the case of online businesses, just fail to engage with you. We will explain where you stand under the Law, what you can do to seek redress, and act on your behalf up to an including taking the case to the Courts if necessary.

We offer a free 30 minute initial consultation to get an understanding of your situation and what you wish to achieve. Simply call us on 01257 422 500 or use the Live Chat in the bottom corner of the page to arrange an appointment. You can call us 8.00am to 9.00pm Monday to Friday and 9.00am to 7.00pm on Weekends. You can also email us to request a call back.

Call us to arrange a free 30 minute initial consultation

Call 01257 422 500 8.00am to 9.00pm Monday to Friday and 9.00am to 7.00pm on weekends or use the button below to request a callback. You can also email us by clicking here.

Client Testimonials

Dealt with Adam Bradford on an employment matter and he was knowledgeable, efficient and great to deal with. The issue was sorted swiftly. I felt like I was dealing with someone who cared and wanted to get to know me. It was a very good and enjoyable process.

Phil L

1st Class Service! Very professional, would definitely recommend. Special mention to Andrea and Robin who were incredibly friendly and helpful along the way.

Mark Padden

He (Robin Torr) is down to earth and listen to me, he was straight to the point. He is the real person for the job, if only others are like him.

Ajiri

Mark was very knowledgeable and professional on our visit.

David

Fantastic lawyer and goes the extra for his clients (review of Robin Torr)

Lisa Jane

As always a balanced and impartial assessment of the current situations appertaining to my case, with a clear vision about the next steps we need to take, to reach the desired outcome.

Garry
I was very satisfied with the way Robin Torr of Pilgrim Hope Solicitors dealt with my personal injury claim. He explained things very clearly and kept me informed of the progress of the case which he dealt with in an efficient manner.
Anne H.

Excellent, positive meeting with Robin

Andrew

I needed assistance with sorting family affairs out after the death of my mother. I decided to use a local firm who were beyond expectations. Both Robin and Mark were very professional and knowledgeable at not an easy time. I wouldn’t hesitate to recommend them!

SS

First class service from Robin and his team

Allistair

Robin was extremely helpful and explained everything, offering guidance on the next steps

Mandy

I would recommend Pilgrim Hope Solicitors. The staff are very friendly and I was kept informed about the progress of my claim at every stage. Everything was explained clearly in a way that was easy to understand. Overall I am very satisfied with their service.

LB

He (Mark Ferguson) was very helpful and very reassuring thank you for your help.

Diane